Update Inbound Queue

put

https://api.servetel.in/v1/dialer/inbound_queue/{id}

This API allows you to update a particular inbound queue.

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Path Params

string

required

Body Params

name

string

required

Name of the Inbound Queue.

description

string

“What is this inbound queue for” message.

ring_strategy

string

required

Ring Strategy of Inbound Queue, valid values are 1,2 or 3 with the following convention: ,['id' => '1', 'name' => 'Random'],['id' => '2', 'name' => 'Fewest Calls'],['id' => '3', 'name' => 'Longest Wait Time'],

queue_timeout

string

required

Time for which the queue will run.

failover_destination

string

required

Destination in case call is not picked, valid format is 'type|id'. For example: hangup||1, dialer_queue||id, voicemail||id

music_on_hold

string

To be played while the calls is connecting to the agents, should be a valid id.

failover_music

string

It will play if no one picks up the call, leave blank for default message, else should be a valid id.

agent_ring_timeout

string

required

The call will ring on each agent for the defined seconds before trying any other agent.

sla_duration

string

This duration will be used to identify if the call was connected to the agent within the specified SLA or outside it.

agent

string

required

Agent who gets connected and picks the inbound call.

sticky_agent

boolean

required

Functionality to choose if same agent gets connected.

sticky_time_format

string

Days or hours, mandatory field if sticky_time_format is 1. Valid values are 1 and 2. ['id' => '1', 'name' => 'HOURS', 'max' => 24], ['id' => '2', 'name' => 'DAYS', 'max' => 10]

sticky_time_period

string

Duration of sticky_agent time in days, mandatory field if sticky_time_format is 1.

callback_customer

boolean

Enabling this will callback customer at the same queue position if customer. has pressed the selected dtmf before call hangup

callback_threshold_time

string

Time after which the callback can be activated, mandatory field if callback_customer is 1.

callback_dtmf

string

DTMF for enabling queue callback, mandatory field if callback_customer is 1, valid values are 0-9

callback_threshold_recording

string

Id of recording to be played to customer after callback threshold is reached,mandatory field if callback_customer is 1

call_hangup_recording

string

Recording to be played to customer on hangup after activating callback.

Headers

Authorization

string

required

Responses

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