Call Transcription

Back

Call transcription


Call Transcription is conversion of call recording into words to be stored as text scripts. Servetel's transcription service supports multiple languages, provides key phrases for the call and helps determine caller's intet by performing sentiment analysis.

It splits channels between agent and customer to see who said what and helps gain a complete view of the conversation.


How It Works ?





Advantages of using Call transcription service's from Servetel


• With transcriptions you can find exactly what you said, whether the call was a week ago or a minute ago.

• You can gather meaningful insights from transcribed reports.

• Call transcription is regularly used by call centres and businesses to assist with training.

• It helps you enhance efficiency and performance, improving your overall service quality to end customers.