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Introduction

Dashboard
Login
Profile
Change and Forgot Password
Sign Out

Billing

Billing Dashboard
Online Payments
Offline Payments
Transactions
Due Charges
Monthly Account Summaries

services

My Numbers
Time Groups
Time Conditions
IVR
Auto-Attendant
Agents
Departments
System Recordings
Voicemail
Outbound Services
Manage Contacts
Template Management
Short URL Campaign
Survey Campaign
Dynamic Dialplan

Dialer agent panel

Inbound Call
Call Operations
Call Disposition
Call Detail Records
Manual Dial
Schedule Calls
View Agent Scripts
Update Lead Data
Availing Breaks

integrations

Interactions Hub Integrations

API Connect

Getting Started with Webhook
- WebHook
Setting Up API Dialplan
- API Dialplan
Click to Call Support API

Insights:Reporting

Real Time Reporting
Call Details
- Call Detail Records (CDR)
HBPX Reporting
- Agent Performance Report
- Department Performance Report
Dialer Reporting
General
Logs

Interactions

Onboarding Guide
Template Management
Permission to Users
Interaction Error Codes

CHANNELS HUB

Manage Payment Details for a WABA in Meta Business Suite
Pre-requisites & Prep for WhatsApp Channel

Settings

User Management
- Manage Roles
  - Add User Role
  - All Roles
- Manage Team
  - Add Team Member
  - All Members
Manage Settings
Whitelisting
Business Information
- Notification Management
CDP List Management

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