The Dialer Agent Break Summary Report allows you to track the agent's breaks by analyzing how long they were on break and how many breaks they have taken so far. It will help you determine which agents are taking more breaks and which break codes are being used more frequently, allowing you to create new break codes based on agent comfort.
To view the dialer agent break summary report, click on the Reporting then Dialer Agent Break Summary Report tab on the side navigation.
This helps you filter out the report based on the selected agent groups with selected agents.
Click Agent from the top-left corner of the page.
Select the agent from the list.
|Name of the agent.
|The name of the dialer campaign to which the agent is assigned.
|The name of the group to which the agent has been assigned.
|Total Break Duration
|Total time the agent was on break.
|Total Break Count
|The total number of breaks taken by the agent.
Updated 3 months ago