The Dialer Agent Time Entry Report allows you to view the agent activity on the dialer portal so that you can keep track of all their activity. It consists of the agent name, log type, IP address, and logged time.
To view the dialer agent time entry, click on the Reporting then Dialer Agent Time Entry tab on the side navigation.
This helps you filter out the report based on the selected agent.
This helps you filter out the report based on the selected log type.
|Name of the agent.
|Break: Agent was on break
Disposition: Agent has marked down the output of call.
Manual Dial: Contacts or leads that the agent has dialed manually.
Session call started: Agent has started the session call.
Session call ended: Agent has ended the session call.
Login: Agent has logged in to the campaign using his credentials.
Logout: Agent has logged out.
|The IP address of the agent.
|Activity done by the agent.
|The date and time of the agent's activity.
Updated 3 months ago