Department Performance Report
This section contains performance reports of various departments.
To view the department performance report, follow these steps:
- Click on the Reporting tab on the side navigation.
- Click Department Performance Reports.
- Reports of the performance of various departments get displayed.
The report consists of the following fields:
| Field | Description |
|---|---|
| Total Calls | Shows the total number of calls from the department. |
| Answered Calls | Displays the total number of answered calls of the department. |
| Missed Calls | Displays missed calls of the department. |
| Answered Calls% | Displays the percentage of answered calls by the department. |
| Unique Callers | Displays the number of unique callers for the department. |
| Total Call Handling Time | Displays total call Handling time of the department. |
| Average Call Handling Time | Shows average call handling time. |
| Average Number of Call Per Day | Shows the average number of calls per day. |
- Download CSV: This button helps to download the department performance report in a .csv format.
- Select KPI: Click the button to add fields in the report to display information about other available call data.
Updated almost 2 years ago