This section contains performance reports of various departments.
To view the department performance report, follow these steps:
- Click on the Reporting tab on the side navigation.
- Click Department Performance Reports.
- Reports of the performance of various departments get displayed.
The report consists of the following fields:
|Shows the total number of calls from the department.
|Displays the total number of answered calls of the department.
|Displays missed calls of the department.
|Displays the percentage of answered calls by the department.
|Displays the number of unique callers for the department.
|Total Call Handling Time
|Displays total call Handling time of the department.
|Average Call Handling Time
|Shows average call handling time.
|Average Number of Call Per Day
|Shows the average number of calls per day.
- Download CSV: This button helps to download the department performance report in a .csv format.
- Select KPI: Click the button to add fields in the report to display information about other available call data.
Updated 3 months ago