All Members

The Servetel portal allows you to manage team members.

To manage team members, follow these steps:

  1. Click on the Settings tab on the side navigation.

  2. Click User Management > Manage Teams > All Members.

  3. A list of all members along with relevant details is shown.

    FieldDescription
    NameName of the team member.
    EmailEmail ID of the team member.
    Login IDLogin ID used by the team member.
    RoleAssigned user roles to the team member.
    StatusCurrent status of the team member's account.
  4. Click on Select an Action to edit or delete the user.

  5. You can also perform some additional actions inside the All Members page.

  • Regenerate Password for All Members

This option is used to regenerate the password of all the team members at once, so that the admin does not have to update each and every password manually and can update the passwords for all the members at one click. There's a confirmation message before regeneration of the passwords, click on 'Yes, reset it!' to proceed.

  • Team Member Groups

Click on Team Member Groups and you'll be redirected to the all-team member groups page. you can a list of all the team member groups with the relevant details.

You can also add a "New Team Member Group" and click on "Select an Action" to add your required team members in the member groups.

Click on "edit" or "view member" action to access your member group, where you'll find a checklist of all the listed members, select your desired member and click on "Save".

  • Add Team Member

Click on Add a team member option to append your desired team member to the list.

  • All Azure AD Team Members
  • Upload Team Members

To add a team member, follow these steps:

  1. Click on the Settings tab on the side navigation.
  2. Click User Management > Manage Teams > Add Team Member.
  3. Enter the details and click on the Save button.
FieldDescription
NameEnter the name of the team member.
Email AddressEnter the email ID of the team member.
User RoleAssign a role to a team member.
Login IDEnter the login ID of the team member.
Allowed IP'sChoose whether to assign all IPs to members or Selected IPs.
StatusAssign the current status of a team member.
Associate AgentAssociate an agent with the team member.
Agents for CDRSelect to whom the CDR will be visible.