Time Groups

Time groups help you in setting up the working/non-working hours of agents.

Follow these steps to add a time group:

  1. Click on the Services tab on the side navigation.
  2. Click Time Groups.
  3. A list of all the time groups is displayed along with the relevant details.
  4. Click on Add Time Group placed at the top-right corner of the page.

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  1. Enter the Time Group Name and Choose Time.
  2. Click Next.

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  1. Choose Days from the list and click Next.

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Note: Press the control key to choose more than one.

  1. Choose Dates and click Next.

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  1. Choose Month and click Add.

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  1. Click Add New to create a new time range under the same time group.

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  1. Click Save.

To remove or edit a time group, click on Select an Action & click on Delete or Edit.