Guides

Disposition List

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Disposition List is used by the agent to mark down the outcome of the call.

To view and add a disposition list, follow these steps:

  1. Click on the Services tab placed on the side navigation.
  2. Click Outbound Services.
  3. Click Disposition Lists.
  4. A list of all the disposition lists appears along with the relevant details.
  5. To add a disposition list, click on the Add Disposition List on the top right of the page.

Disposition_list_1

  1. Enter the Details and click Submit.

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To modify a disposition list, click on Select an Action and click Edit. Update the Details and click Submit.

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To clone a disposition list, click on Select an Action and click Clone. Enter Name and Description and click on Submit.

To disable a disposition list, click on Select an Action and click Disable.

To add disposition status, click on Select an Action and click Add Disposition Status. Enter details and click on Submit.

Disposition_list_3

FieldDescription
NameName of the disposition status.
CodeAlphanumeric short code for disposition status with a limit of 5.
Custom OptionSelect Schedule Callback/Account DND List, if you want to allow the agent to have scheduled callback features or to add the lead to the account DND list.

To remove a disposition list, click on Select an Action and click Delete.

Updated 12 months ago