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HomeGuidesAPI ReferenceRelease Notes

Introduction

  • Dashboard
  • Login
  • Profile
  • Change and Forgot Password
  • Sign Out

Billing

  • Billing Dashboard
  • Online Payments
  • Offline Payments
  • Transactions
  • Due Charges
  • Monthly Account Summaries

services

  • My Numbers
  • Time Groups
  • Time Conditions
  • IVR
  • Auto-Attendant
  • Agents
  • Departments
  • System Recordings
  • Voicemail
  • Outbound Services
    • Manage Campaigns
    • Broadcast Campaign
    • Dialer Campaign
    • Dialer Inbound Queue
    • Lead Lists
    • Disposition List
    • Pause Code Lists
    • Account DND List
    • Quick Transfer List
    • Dialer Skills List
    • Agent Script
    • TTS
    • Reports
    • Deleted Call Broadcast
  • Manage Contacts
  • Template Management
  • Short URL Campaign
  • Survey Campaign
  • Dynamic Dialplan

Dialer agent panel

  • Inbound Call
  • Call Operations
  • Call Disposition
  • Call Detail Records
  • Manual Dial
  • Schedule Calls
  • View Agent Scripts
  • Update Lead Data
  • Availing Breaks

integrations

  • Interactions Hub Integrations
    • Zoho CRM
    • Salesforce CRM
    • LeadSquared CRM
    • Freshsales
    • Bitrix24
    • HubSpot CRM
    • Zendesk CRM
    • Kapture CRM
    • MS Teams
    • Google Sheets Integration
    • Google Data Studio

API Connect

  • Getting Started with Webhook
    • WebHook
  • Setting Up API Dialplan
    • API Dialplan
  • Click to Call Support API

Insights/Reporting

  • Real Time Reporting
    • Active Calls
    • Department Wallboard
    • Dialer Real-Time Report
  • Call Details
    • Call Detail Records (CDR)
      • Incoming
      • Click To Call
      • Broadcast
      • Dialer
  • HBPX Reporting
    • Agent Performance Report
    • Department Performance Report
  • Dialer Reporting
    • Dialer Agent Break Summary Report
    • Dialer Agent Performance
    • Dialer Campaign Performance
    • Dialer Campaign/Queue Half Hourly Summary Report
    • Dialer Agent Time Entry Report
  • General
    • Call Stats
    • Number Wise Reports
    • Channel Utilization Summary
    • Scheduled Email Reports
  • Logs
    • SMS Logs
    • Activity Logs
    • Agent Activity Logs
    • Email Logs
    • Transcription Analysis
    • AWS/SFTP Transfer Logs

Interactions

  • Onboarding Guide
  • Template Management
  • Permission to Users
  • Interaction Error Codes

CHANNELS HUB

  • Manage Payment Details for a WABA in Meta Business Suite
  • Pre-requisites & Prep for WhatsApp Channel

Settings

  • User Management
    • Manage Roles
      • Add User Role
      • All Roles
    • Manage Team
      • Add Team Member
      • All Members
  • Manage Settings
  • Whitelisting
  • Business Information
    • Notification Management
  • CDP List Management
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