Click to call API lets you dial a customer number by just clicking on the number, without the need of manually dialing it.

The API assists the agents or the users to make calls by entering the number they want to dial and thereafter, choosing the DID number from which they want to make the call. Click to Call is an advanced telephony solution feature which offers various advantages such as:

Hassle-free way to communicate quickly as the caller need not worry about dialing the number in the event of an emergency
Connects customers to your business and get a company representative on the line with a single click
Adds to agents’ productivity by saving their time to dial out customer numbers. This cuts manual tasks for Agents and leads to a dramatic improvement in agent productivity

📘
Getting Help

Be sure to set the proper authorization header for your deployment.

You can work on the API in live mode by simply navigating to the Click to Call API Reference Page.

Sample Request

Implement Click to Call via the method outlined below:

curl --request POST \
  --url https://api.servetel.in/v1/click_to_call\
  --header 'accept: application/json' \
  --header 'content-type: application/json' \
  --data '{"agent_number":"90XXXXXXXX9","destination_number":"80XXXXXXXX9"}'

Request Variables (Body params)

The body params used for making calls are:

Variable	Description	Data Type
agent_number*	The agent's EID, intercom number, extension username, or DID. For example, 809XXXXXXXX.	String
destination_number*	The number of the customer who will receive the call. Note: Customer numbers must be between 10 and 15 digits long, with the prefixes +91 and 0 allowed. For example, 9973XXXXXX, +919873XXXXXX and 09873XXXXXX.	String
caller_id	The caller ID that is shown to the called party. For example, 876XXXXXXX.	Integer
async	The number of calls the agent can make at a point of time. For example, 22. Note: Allows to not wait for an agent to pick up the call before sending back the response, which enables making multiple calls simultaneously.	String
call_timeout	The limit time of the call wherein it will auto-disconnect after provided seconds have reached the summit duration. For example, 32.	Integer
custom_identifier	The custom parameter that can be sent while making a click to call request. Note: This parameter will be returned in webhook. This is a sample custom identifier, you can send your own custom parameters while making a request to Smartflo. Smartflo supports custom variables that be send while make a click to call request and receive those variables back through webhooks. For instance you can put a special identifier in a string, numeric format which can be passed while making a request to Smartflo and in the webhook that identifier will be returned to help you track your click to calls.	String

Response variables

The response is as following:

Variable	Description	Data Type
success	The possible values are: True, if the call is originated successfully. False, for any error encountered.	Boolean
message	The message corresponding to success status. For example, in 200 Response, the message displayed is "Originate successfully queued".	String

Response Schema

A successful request returns the HTTP 200 OK status code and a JSON response body as detailed below:

{
  "success": true,
  "message": "Originate successfully queued"
}

📘
Note:
Servetel supports custom variables that be send while make a click to call request and receive those variables back through webhooks.
For instance you can put a special identifier in a string, numeric format which can be passed while making a request to Smartflo and in the webhook that identifier will be returned to help you track your click to calls.