post https://api.servetel.in/v1/department
This API allows you to create a new department.
Sample Request
curl --request POST \
--url https://api.servetel.in/v1/department \
--header 'accept: application/json' \
--header 'content-type: application/json' \
--data '
{
"ring_strategy": "simultaneous"
}
'
📘 Important!
Before we begin, note that the * sign denotes the mandatory variables in each table.
Request Variables (Body Params)
The following parameter is required to create a new department:
| Variable Name | Description | Data Type |
|---|---|---|
| name* | Name for department. | String |
| description* | Description for department. | String |
| ring_strategy* | Order in which the agents under this department will receive calls. | String |
| timeout_dest_type | Destination type where the call lands in case of timeout. | String |
| timeout | Time in seconds for which the call tries to connect for each agent in this department. | Array of strings |
| destination | Number of the agent in the department where the call should land. Example: extension|eid, eid: agents's eid eg: 050160000 | Array of strings |
Allowed Ring Strategies
| Name | Description |
| simultaneous | Calls will ring one after the other. |
| order_by | Calls will ring in an order or sequence in which agents are added. |
| random | Calls ring agents in random order. |
| round_robin | Round Robin with memory, remember where we left off last ring pass. |
Response Variables
The response returned is as following:
| Variable Name | Description | Data Type |
|---|---|---|
| Success | The request success status, the possible values are: True (default) for success. False for failure. | Boolean |
| Message | The message corresponding to the success status. For example, in 400 Response where the "success" variable pops as True, the message displayed is shown here. | String |