Sample Request

curl --request POST \
     --url https://api.servetel.in/v1/call/options \
     --header 'accept: application/json' \
     --header 'content-type: application/json'

📘 Important!

Before we begin, note that the * sign denotes the mandatory variables in each table.

Request Variables (Body Params)

The following parameter is required to monitor or whisper a call.

Variable Name	Description	Data Type
type*	Type of Call Operation to be performed. 1: Monitor, 2: Whisper, 3:Barge 4: Transfer	integer
agent_id	Unique ID of the Agent who can monitor or can whisper during the call, is only required in case of type: 1 (Monitor), 2 (Whisper). This can be retrieved from fetch users API - Fetch Multiple Users , Variable name- data[i].agent.id.	string
call_id*	Unique ID of the call on which operations needs to be performed.	string
intercom	Unique intercom number of the agent to whom call would be transferred, only required in case of type: 4 (Transfer)	array of strings

Response Variables

The response returned is as following:

Variable Name	Description	Data Type
Success	The request success status, the possible values are: True (default) for success. False for failure.	Boolean
Message	The message corresponding to the success status. For example, in 400 Response where the "success" variable pops as True, the message displayed is shown here.	String

200200

400400