Sample Request

curl --request GET \
     --url https://api.servetel.in/v1/departments \
     --header 'accept: application/json'

📘 Important!

Before we begin, note that the * sign denotes the mandatory variables in each table.

Sample Response

[
  {
    "id": "20546",
    "name": "xyz Dept",
    "description": "xyz Dept",
    "ring_strategy": "simultaneously",
    "music_on_hold": null,
    "hold_playback": null,
    "failover_music": null,
    "agent_count": "3",
    "calls_answered": "0",
    "calls_missed": "0",
    "use_as_queue": false,
    "queue_timeout": "90",
    "sticky_agent": {
      "enabled": false,
      "time_period": null,
      "format": null
    },
    "transcription": {
      "enabled": false,
      "language": null,
      "agent_time": null
    },
    "missed_call_sms_id": null,
    "failover_missed_call_sms_id": null,
    "timeout_dest_type": "extension",
    "timeout_destination": "050109590001",
    "timeout_dest_name": "xyz",
    "agents": [
      {
        "id": "28131",
        "name": "xyz",
        "eid": "050109590002",
        "timeout": "30"
      },
      {
        "id": "28130",
        "name": "xyz",
        "eid": "050109590001",
        "timeout": "30"
      },
      {
        "id": "391102",
        "name": "xyz",
        "eid": "050109590016",
        "timeout": "30"
      }
    ]
  },.....
}
]

Response Variables

The response returned is as following:

Variable Name	Description	Data Type
id	Unique ID of the department	String
name	Name for department.	String
description	Description for department	String
ring_strategy	Way in which calls will be received by agents.	String
music_on_hold	ID of the music on hold.	String
failover_music	ID of the failover music	String
agent_count	Number of agents corresponding to a department	String
calls_answered	Total number of calls answered by department	String
calls_missed	Total number of calls missed by department	String
use_as_queue	Whether the queue is enabled on department or not.	Boolean
queue_timeout	Timeout seconds of agent in queue.	String
sticky_agent.enabled	Whether the sticky agent is enabled in the department or not.	Boolean
sticky_agent.time_period	Time period of the sticky agent.	String
sticky_agent.format	Format of time stamp in sticky agent. For example: h(hours), d(days).	String
transcription.enabled	Whether transcription is enabled in the department or not.	Boolean
transcription.language	Language of the transcription.	String
transcription.agent_time	Transcription agent answered time (in seconds).	Integer
missed_call_sms_id	ID of the missed call sms.	Integer
failover_missed_call_sms_id	ID of the failover missed call sms.	Integer
timeout_dest_type	After call has ringed on all agents and still no one answers then call is forwarded to this destination type	String
timeout_destination	Unique ID of the destination where call should be transferred when no agent from the department answers the call	String
timeout_dest_name	Destination where call should be transferred when no agent from the department answers the call.	String
agents.id	Id of the agent.	String
agents.name	Name of the agent.	String
agents.eid	EID of the agent.	String
agents.timeout	Timeout time of the agent in seconds.	String